Refund Policy

Last updated: October 8, 2026 · Operated by Shecommerce

Automatic token refunds

If a creation fails, times out, or is blocked by our safety review after you paid tokens for it, the tokens are returned to your balance automatically. You can see every refund in Tokens & billing → History.

Refunds for token purchases

• Unused purchases: you can request a full refund within 14 days of purchase if you haven't used any tokens from that purchase.
• Partially used purchases: we may refund the unused portion at our discretion within 14 days.
• Technical problems: if the Service didn't work as described and we couldn't fix it, contact us and we'll make it right.
• Accounts suspended for violating our Acceptable Use Policy are not eligible for refunds, except where required by law.

To request a refund, email hello@xomily.com with your account email and the purchase date. Refunds go back to the original payment method, usually within 5–10 business days.

This policy doesn't affect your statutory rights as a consumer.

Questions? Contact hello@xomily.com.